Shipping, Returns & Stockists

Delivery

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Deliveries are free of charge on orders over £20. Orders under £20 are charged at a flat rate of £3. All deliveries are sent out within 3 working days of ordering (excluding made to order - please allow up to 5 working days) - if there is a delay you will be notified by email. We use DPD and Royal Mail. ORDERS OVER 2KG ARE SENT WITH DPD or UPS REGARDLESS (excluding Highlands and Islands). We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control (e.g. problems obtaining authorisation for your payment, strikes etc) and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay but please wait up til 14 days for delivery. 

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Delivery is for the UK only - please contact us for delivery overseas.

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To check on the status of your order, visit the My Account section of the website

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Returns

Where you have purchased the goods or services as a consumer you are entitled to cancel any contract completed with us within 7 days from the day after receipt of the goods or services. We will endeavour to deal with any refunds in a prompt manner. We will issue refunds to the debit/credit card used to place the order.

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Returned good must be returned in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you.

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To return any items, e-mail us at roaringstag@btinternet.com quoting your order number. The items should then be returned by an agreed delivery method.

We cannot cover return postage costs. Items should be returned to us by Recorded Delivery or equivalent service. You may obtain a proof of posting at any post office, this is free of charge.

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Stockists

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If you would like to become a stockist or open a trade account, please contact us.

Roaring Stag Gift Shop

Ballater                                                                                                                 

Amy's Place
Skye 

Braemar Butcher
Braemar

Ballater Bakery

Ballater

Rothesay Rooms Restaurant

Ballater

Devenick Drinks Co

Stonehaven

Floras Coffee & Refill Shop

Cullerlie

Bert Fowlie Butchers

Strichen

From Bakery Lane

Inverurie

George Strachan Ltd

Aboyne

Sheridans Butchers

Banchory

Stacks Coffee House

John O Groats

The Shop at Daviot
Daviot

Kilted Fudge

Aviemore

Marshall's Farm Shop

Kintore

Peterhead Prison Museum 

Peterhead

Sustainable Roots 

Kintore

Taymouth Courtyard

Aberfeldy

The Mains of Drum Garden Centre
Drumoak

The Papershop Girls
Aboyne